Refund Policy

At South Valley Air, our priority is to ensure your complete satisfaction with our products and services. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy to address your concerns. Please read the following refund policy guidelines:

  1. Eligibility for Refunds:
    Refunds may be considered under the following circumstances:
  • Defective or Damaged Products: If the HVAC product you received is defective or damaged, we will gladly provide a refund or replacement. Please notify us within 3-5 business days of receiving the product, and we will initiate the return process.
  • Service Cancellation: If you decide to cancel a scheduled service before it has been initiated, you may be eligible for a refund. Please contact us as soon as possible to request the cancellation. Refunds for canceled services will be subject to our cancellation policy.
  • Dissatisfaction with Services: If you are dissatisfied with the HVAC services we provided, please contact us within 3-5 business days of the service completion. We will review your concerns and, depending on the circumstances, offer a refund or make efforts to rectify the issue.
  1. Non-Refundable Items or Services:
    The following items or services are non-refundable:
  • Customized Orders: Products or services that have been specifically customized or ordered based on your requirements are non-refundable unless they are defective or damaged.
  • Completed Services: Services that have been completed as per the agreed-upon terms and to your satisfaction are non-refundable.
  1. Refund Process:
    To request a refund, please contact our customer support at Provide your order details, a clear explanation of the reason for the refund request, and any relevant supporting documentation or evidence. Our customer support team will review your request and respond within 3-5 business days.
  2. Refund Methods:
    Approved refunds will be processed using the same method of payment used for the original purchase. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your financial institution.
  3. Deductions and Restocking Fees:
    For product returns, a restocking fee may apply. This fee will be deducted from the refund amount and covers the cost of inspecting, repackaging, and restocking the product to ensure it is in saleable condition for future customers. The restocking fee percentage will be communicated to you at the time of your refund request.

We reserve the right to modify our refund policy at any time. Any changes to this policy will be posted on our website and become effective immediately.

If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our HVAC products and services.

Thank you for choosing South Valley Air as your trusted HVAC provider.